What are hours of operation.
- Monday - Friday from: 7am to 7pm.
- Saturday from: 7am to 6pm.
- Sunday from: 7am to 5pm.
Collar - Why does my dog need a quick release collar.
Please bring your dog in with proper quick release collar; NO CHOKE COLLARS, Martingales, etc. Please use a quick-release collar to make sure it can be removed quickly if needed. Perform a simple "two finger test" to ensure the collar is properly fitted. If your dog isn't wearing a proper collar we will charge your account $10 for a proper quick release collar.
Name Tag - Why is it essential my dog has a metal name tag.
There is always a possibility, that our own custom, hand written name tag, that we place on your pet, may become chewed up, smudged, or even ripped off. In the event of this remote occurence, the presence of a strongly secured, metal name tag, serves as an back-up identification for your beloved pet.
Is there a vet near by?
In the event of an emergency, Blue Peral 24 hour Emergency, is nextdoor. For nonemergencies we use Bret the Vet at Arizona Animal Hospital.
Restricted breed list?
- Bully breeds (pit bulls, bull terrier, american bull dog and Staffordshire Bull Terrier)
- Mastiffs
- Wolf hybrids
- All male dogs must be neutered by 6 months of age
Where do the small dogs play?
Tiny Town is located upstairs. The little dogs have 1,200 indoor play area which is attached to their grassy, shaded, misted playground we call the Tiny Town Terrace.
Can my dog’s paws get sore?
Yes, very active or skin sensitive dogs who are in the water a lot can occasionally get sore paws from the pebble tech pool. It'rare but still thought it was worth mentioning here. If your dog should get soar paws you'll more than likely notice dog favoring it and/or licking the paw. To prevent yor dog from licking his paws put a small sock on the dog and tape it aroud the ankle to keep the sock in place. After a couple days the scok is not needed and can be removed.
Are you staffed at night?
When we have over 15 dogs we are staffed overnight and provide cage free boarding, When under 15 dogs each dog has their own Individual room.
How do I pack my dog's boarding food?
Help us ensure each pup's food fits into their designated cubby, we kindly request that you use a gallon zip lock bag(s) instead of reusable containers. You also have the option of using small ziplock bags that are pre-packed with the appropriate portion of cups for each meal. Please label all belongings with your dog(s) name on it including treats, medication ect. Note we have all the necessary measuring cups, bowls, & slow feeders, so there's no need to bring.
Extended stays: If your pup needs more than 2: one gallon zip lock bags worth of food, you may bring a reusable container with a secure latch or screw-on lid.
How come I can't pick up after hours for boarding?
During 7-10pm the night staff is busy; cleaning, prepping food, caring for the dogs, taking the dogs outside for their 2 additional potty breaks, etc. We don't want to burden night staff with extensive late night pickups, as boarding dogs consistently have more to gather up, hand off, and need to be checked out. Night staff is not trained in lobby either and it's imperative our feeding sheet matches our software. We feel the night staff does not need the added confusion or extra work.
Can I bring personal items for my dog?
Please do not bring blankets, we have customized furniture for your pups & provide clean blankets during the winter. Please do not bring your dogs favorite toys; the majority of our toys are the indestructible type! (this helps prevent ingestion) Lastly, do not bring your own bowls; our bowls are stackable & sanitized each use. We are looking out for your best interest so your personal items do not get misplaced or damaged.
What if my dog is a picky eater?
If your pup is a picky eater try to bring canned food or something to get your pup excited to "dig in". Suggestions: canned food, any type of meat, cottage cheese, left overs etc.
Are you staffed at night?
Yes! We are staffed 24 hours a day, 7 days a week, 365 days a year. If you have any questions day or night you can always call, we’re here to help. NOTE: if we have over 15 dogs we are staffed at night if NOT dogs are in individual rooms.
Where do the dogs sleep?
Wherever they dog-gone please! We have made comfy custom made doggie furniture that surrounds both the entirety of the downstairs Hound Lounge and the upstairs Tiny Town. Some sleep on the furniture; others prefer the ground and some sleep on the trendle bed in the open bedroom. In the winter we put blankets out; in the summer our guests seem to prefer the coolness of the floor. Some parents upgrade to the Golden Spot and their pup snuggles in bed with night staff
Can my dog sleep in bed with the staff?
We do have one "golden" spot each night that provides the opportunity for your pet to share the bed with the night staff; so if it’s available: most definitely your dog can snuggle up in bed with the night staff! It is a $25 upgrade each night for the doggie to snuggle up with the night Ruff-er-ree in bed.
Where does my dog go potty during the night if he./she should have to go.
Both our lounges (Hound Lounge and Tiny Town) are attached to covered outside area porches. Guests can get to the outside anytime via multiple doggie doors. Dogs that haven’t ever used a doggie door pick up on it quite quickly as they watch their many friends go through it. Also the night staff takes the dogs into the yard a minumum of 2x before lights go out.
Are the little dogs mixed with the big dogs?
No, at night the little dogs come down from The Tiny Town Lounge and go downstairs into the Tiny Town Nighty-nite room to slumber with their tiny friends.
How do you feed the dogs?
When feeding we rotate the dogs between one of four rooms including; the bedroom, the kitchen, the bathroom and the Meet and Greet room. So yes: the dogs are always seperated. If you have a team of dogs who come together but need to be seperated please notate this on an "attention card" located on the table in the lobby and present it to the lobby attendant.
MEDICATION: Is there an extra costs for my dog to have medication administered?
There is NO extra charge or hidden fee for giving your dog medication. Please remember to put your dogs medication in a pill box. Also be sure to ask staff a red/white medication name tag to be placed on your dog as a confirmation your pooch is on medication. We do NOT administer any insulin shots.
CHECK OUT TIME: Is there a daycare fee charged if my dog doesn't check out until after 11:45.
Check out time is 11:45am, after which a discounted daycare fee of $30, which covers the remainder of the day, is assessed to your account.
